Resilience & Results Rewarded at Isuzu Dealer of the Year Awards

Isuzu Australia Limited (IAL) has recognised the outstanding achievements of its national dealer network, honouring top-performing dealerships at its annual Dealer of the Year Awards, following a year defined by significant change and shifting market dynamics.

Against a backdrop of softer market conditions and the introduction of Isuzu’s all-new model line-up, the brand’s dealers once again demonstrated their unwavering commitment to customer service and aftersales support.

Excellence recognised

With more than 70 dealer sites nationwide, Isuzu’s network continues to deliver an industry-leading approach across sales, service and parts, ensuring Australian truck customers remain supported at every stage of the ownership journey.

Held this year on the Gold Coast, Isuzu’s 2025 Dealer of the Year Awards recognise excellence across all areas of dealership operations, including new vehicle sales, customer care, staff training, inventory management, service performance and parts support.

Each category contributes to the overall Dealer of the Year title, with metro and regional dealerships judged equally, ensuring a level playing field across the national network.

Winner, winner...

In a year that demanded adaptability and resilience, this year’s award recipients distinguished themselves through consistent performance and an unrelenting focus on customer outcomes…

Demonstrating strength across all key performance pillars, Melbourne based, Westar Truck Centre, part of the Patterson Cheney group, was named the overall Isuzu Dealer of the Year for 2025.

Reflecting the overall Dealer of the Year Award win, Mr Adrian Harding, Westar’s Dealer Principal said, “This award is a reflection of the dedication of our entire team both Westar Derrimut and Westar Campbellfield. This really is for them.”

“Throughout a year of significant change, we stayed focused on supporting our customers and ensuring they had complete confidence in both our products and our people,” he said.

“The new model introduction prompted plenty of activity across the business, but our priority never shifted from delivering the highest standard of service and support.”

Other category winners included:

Isuzu Parts Dealer of the Year: Fraser Coast Isuzu

Isuzu Service Dealer of the Year: Ballarat Isuzu

Isuzu Sales Dealer of the Year: Fraser Coast Isuzu

Flying colours

IAL Director and Chief Operating Officer, Andrew Harbison, said the 2025 awards carried particular significance given the operating environment.

“This has been a year that tested every part of the industry,” Mr Harbison said.

“With the transition to our all-new model range and softer overall market conditions in some weight categories, our dealers have shown tremendous resilience and professionalism.

“These awards recognise those who have pursued customer service and support excellence with firm determination, ensuring Isuzu customers remain productive and confident in their investment.

“The strength of the Isuzu network has always been one of our greatest advantages. From metropolitan centres through to regional and remote communities, our dealers continue to set the benchmark for truck sales expertise and aftersales care.”

Everyone’s a winner

Mr Harbison said the successful rollout of the new model range was a whole-of-network effort.

“The preparation, training and investment required to support a full model changeover is significant,” he said.

“Our dealers embraced that challenge, upskilling their teams and enhancing their facilities to ensure a seamless transition for customers.

“It is particularly pleasing to see dealerships delivering such strong performance in a more competitive and measured market. It reinforces the depth of capability across the network and the shared commitment to continuous improvement.”

Mr Harbison also acknowledged the broader dealer body for its collective contribution to the brand’s performance.

“While we celebrate individual categories and overall winners, the standard across the entire Isuzu dealer network remains exceptionally high,” he said.

“That consistent focus on customer support, reliability and long-term partnership is what underpins the Isuzu brand in Australia.

“We congratulate this year’s winners and thank every dealership across the country for their ongoing dedication to our customers and to the Isuzu Trucks brand.”