N-Series

GVM 4,500kg - 8,700kg

F-Series

GVM 11,000kg - 24,000kg

FX-Series

GCM 38,000kg - 45,000kg

FY-Series

GVM 30,000kg - 35,000kg

Freight & Distribution

Tippers

AWD & 4x4

Dual Control

Agitators

Special Purpose

Servicepack

N-Series

Tipper

N & F-Series

Tradepack

N-Series

Traypack

N-Series

Vanpack

N-Series

Freightpack

F-Series

Care. It’s what we do.

At Isuzu, we’ve always taken great care of our customers. We pride ourselves on being proactive and always going the extra mile - reliability is everything. For further information or support, we’re just a Freecall away on 1800 035 640

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We introduced Isuzu Care in 2006, it was a first in the Australian truck industry and still remains a stand out today.
With Care part of our DNA we’ve recently completed an overhaul of our Care program, not because it was broken, but because we want to make our customers even happier.

CARE. IT'S WHAT WE DO. Isuzu Care Pillars

Isuzu Care is a combination of unique customer service and support programs — combining to make owning an Isuzu truck a better experience than all the rest.

Customer Support.

Dedicated local specialists to ensure that every part of your business runs smoothly. These support services include industry best practices, plus leading customer engagement and feedback tools.

Productivity.

To get any job done, you need the right tools. Isuzu offers a wide range of truck models, supported by Australia's largest dealer network and innovative product design and support systems. All of these elements work together to enhance your business productivity.

Reliability.

Isuzu trucks are known for their reliability. But at Isuzu, reliability is a lot more than the truck itself. From our industry leading 6 year warranty and roadside assist package, to our our state-of-the-art Australian parts distribution centre, we take ‘reliability is everything’ to a whole new level.

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Care. It’s what we do.

6 Year Factory Warranty.

While we’re confident that our trucks are built to last, even great workhorses need help at times. That’s why our industry leading warranty support package includes a 6 year factory warranty, covering the cab and chassis. And any Ready-to-Work truck bodies, all AWD/4x4 models and any models operating under harsh applications are still covered by our original 3 year factory warranty.

6 Year 24/7 Roadside Assist.

Isuzu Assist is a 6 year, 24-hour roadside assistance program that comes as standard with our trucks. It’s delivered throughout Australia via a highly trained team of technicians and recovery operators. So, whatever your business needs, it's reassuring to know that Isuzu is only a phone call away. All AWD/4x4 models and any models operating under harsh applications are covered by 3 year 24/7 Roadside Assist.

Service Agreements.

If there’s one headache that no business wants, it’s getting hit with an unexpected bill. But with an Isuzu service agreement, you can flatten your truck servicing costs into a predictable monthly payment (or upfront fee with Isuzu Essentials).

There when you need us

From truck sales to service and after-care support, the Isuzu Dealer Network is the lifeblood of Isuzu trucks in Australia. And with over 70 dealerships across the nation, Isuzu has one of Australia's largest networks. So, no matter where you are around the country, you’ll never need to go far to get the care you’re after. Just another way that buying an Isuzu gives you peace of mind.

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masonry-image Isuzu Trained Technicians

Isuzu Trained Technicians

When you buy an Isuzu, you can rest easy knowing our technicians are trained in-house and are Isuzu specialists. They have access to the latest diagnostic equipment, up-to-the-minute product information, and factory service support, so any issues get fixed right the first time. When it comes to caring for your trucks and keeping you on the road, don’t trust it to anyone but us.

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National Fleet Support

Our people are committed to understanding your business to keep your fleet running smoothly. Our specialist Fleet team at our head office in Truganina, Victoria are backed by state-based teams across Australia with dedicated Fleet, Sales, Service and Parts Managers.

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Industry Specialists

At Isuzu, we have the largest model range in Australia, which means our trucks come in a huge variety of models and specifications. Our local specialists can tailor solutions for customised applications, from construction, logistics, mining, waste, and emergency utility services.

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Dealer Care Practices

Our Dealer Care Practices provide best practice customer experience guidelines for our Dealer Network. To ensure Dealers are living up to these exacting standards, they are audited annually to keep their recognition as a Care Accredited Dealer.

masonry-image National Customer Care Centre

National Customer Care Centre

Our National Customer Care Centre provides you access to a team of specialists with years of training. A conversation with an Isuzu specialist is as easy as contacting the team on 1800 035 640 or customercare@isuzu.net.au.

masonry-image Isuzu Sales Information System

Isuzu Sales Information System

When buying a truck, there’s nothing more important than getting the right match for your needs. The Isuzu Sales Information System (ISIS) is a powerful program that helps you select from our range of engines, transmissions, axles and suspensions. It then simulates how the truck will perform in terms of weight distribution, available power and other factors. So don’t leave your truck choice to chance.

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Workshop manuals

If you need a workshop manual for your Isuzu truck, just visit the Isuzu Repair and Maintenance Information Website to access all the information you need to repair and maintain Isuzu models from 2002 and later. You’ll find everything from mechanical manuals on engines, brakes, transmissions, and more, through to electrical troubleshooting guides and body repair manuals.

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Operational Videos

Whether you’re looking to buy your first Isuzu or getting to know your latest Isuzu, there's a lot of important features for you and/or drivers in your business to learn about. We have created product demonstration videos across our key product ranges to help you get the most out of your Isuzu.

masonry-image Local Dealer Customer Specialists

Local Dealer Customer Specialists

Step into any Isuzu Dealership and you’ll find a local Customer Care Specialist just waiting to be of service. Once you’ve bought a truck, your Customer Care Specialist is your link to all the specialist services of Isuzu Australia. Whatever you may need, they’re your first point of contact. They’ll also be in touch with you regularly to see if there’s anything they can do to improve your experience.

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No charge for the first scheduled service

All Isuzu trucks across the range come with a no charge scheduled service at your first 5,000km when completed at any authorized Isuzu Dealership.

How can we help?

When you drive away in your Isuzu truck, you’ll have the entire Isuzu team behind you. We’re just a Freecall away on 1800 035 640. Our business hours are 8:30am to 5:00pm Monday to Friday AEST.

Frequently Asked Questions

Isuzu Care is more than just an aftersales program. We’ll be here for you throughout the entire ownership period.

 

Backed by our three pillars of exceptional service—customer support, reliability and productivity —Isuzu Care offers dedicated Customer Care Specialists at our dealerships, custom technology to get you in the right truck, the peace of mind that you can only get with our extensive warranty, and much, much more.

Isuzu Care is with you from the moment you purchase a truck, service or part. There’s no need to sign up and it doesn’t cost you a thing!  

 

Care, it’s what we do. 

We make it a priority to contact our customers for feedback following a service, or after you purchase a truck or truck parts from us.

 

You can also provide feedback to us at anytime through our website or by contacting your local dealership.

The best people to talk to will be an Isuzu representative at your local dealership. You can also use our online dealer map to find the closest one to where you live.

Our dealers undertake an accreditation process as part of Isuzu Care. They are audited annually to ensure they deliver on our commitment to customer service.

 

Dealerships that are Care accredited will also have a sign on their pylon.

Matching the right truck to your needs is something we take very seriously. Isuzu Dealerships use our specialty software system, Isuzu Sales Information System (ISIS) to help you select from our range of engines, transmissions, axles and suspensions. It then simulates how the truck will perform in terms of weight distribution, available power and other factors. 

Absolutely. All body build information can be found on our website here.

Feedback that Rewards

Customer Journey Feedback

We welcome any feedback from customers about any part of their experience with us. All feedback plays a role in how we improve our products and the customer Isuzu Care Program.

Congratulations to our recent monthly winners.

January 2024

Stephen Marr - QLD

Retail Vouchers


To view past winners, please visit the terms and conditions page.

Terms & Conditions (isuzu.com.au)